Frequently Asked Questions:

Q: Where are you based?

A: My family and I reside in Camillus and are proud West Genesee residents.

Q: What areas do you serve?

A: I serve Camillus and surrounding towns, including Solvay, Marcellus, Onondaga, Syracuse, Liverpool, Clay, and Baldwinsville. I'm willing to journey outside of this zone on request, but there may be an additional travel fee.

Q: Do I need to be involved in the organizing?

A: Yes, every project begins with sorting and purging. We work together to decide what stays, what gets donated, and what is trash. After that is done, if you'd like, I will do the organizing and set up on my own. Or if you prefer, we can do this step together as well.

Q: How long does the process take?

A: How long it will take depends on the size of the project. Most rooms can be done in a single 4-hour session. But if there is a lot to sort through, it may take multiple sessions.

Q: How long are the sessions?

A: Each session is a minimum of 2 1/2 hours and a maximum of 4 hours. Four hours is usually the maximum that people can handle, as decluttering can be mentally, physically, and emotionally taxing.

Q: Do you offer complimentary consultations?

A: Yes, I offer a complimentary 20-minute video consultation. It gives us a chance to get to know each other a bit and a chance for me to see the project, offer suggestions on supplies that may be needed, and give you an idea of how long the project will take.

Q: What is the cost of your services?

A: I charge $60 an hour.

Q: How is payment handled?

A: Payment is due at the end of each session. I take cash, Venmo, or any major credit card.

Q: What happens to everything we decide to get rid of at the end of the session?

A: One of the services I offer is the removal of donated items to a donation center at the end of each session. The fee for this service is half of my hourly rate.

Q: What if I need to cancel?

A: I understand that things come up. Please provide at least a 24-hour notice. If a cancellation is made with less than 24-hour notice, there may be a late cancellation fee or a deposit required prior to booking the next session.

Q: Will you share my name and/or photos of my space?

A: I take confidentiality seriously. I keep client information confidential and do not reveal information about my clients. My approach is non-judgmental and supportive. Photographs are used with permission only and without any identifying characteristics.

Q: Is there any job you won't take?

A: I will not take any job that requires PPE (personal protective equipment), involves an infestation or rodents in the home, or requires cognitive behavioral therapy due to hoarding at a level beyond my training.

Q: Are you Certified?

A: Yes, I am a Certified Organizational Specialist™ and completed the certification course through Clutterbug Courses.

Q: Do you prefer Kim or Kimberly?

A: Kimberly, always Kimberly :)